Vision and Goals Vision and Goals Vision Wyckoff Heights Medical Center’s mission and commitment to safe, quality service enables WHMC to become the premier health care provider for the culturally diverse community we serve. This vision statement, developed jointly by WHMC’s Board of Trustees and senior leadership representatives, provides WHMC’s direction for the future and reflects a commitment to respond to the changing healthcare environment and a vehicle through which WHMC can set priorities for new initiatives and investments. Foundational to WHMC’s vision is a commitment to safety and quality—the combination of the highest standards of patient care and services, education, sound financial performance, ethical practices, and a commitment to the community. Goals Wyckoff Heights Medical Center will achieve its goals outlined in the strategic plan by capitalizing on existing strengths and opportunities, adapting to the changing healthcare environment, and placing patients first. The following five strategic initiatives will serve as the framework for the strategic plan. STRATEGIC GROWTH – To grow the right type of services, in the right ways, at the right time to provide the mix of care that will best serve patients PERFORMANCE EXCELLENCE – To provide patients with the highest quality care and services while remaining financially sound. WHMC remains focused on safety, quality, compassionate service, and efficiency. A variety of tools and best practices are applied to develop goals, achieve targets, and measure results. PEOPLE DEVELOPMENT – A commitment to staff, through the hiring and retaining of qualified individuals; providing ongoing skills development and training; and offering opportunities for career growth. This is intended to lead to increased job satisfaction, which has a positive impact on the overall patient care experience. INFORMATION TECHNOLOGY – The efficient operations of WHMC, dependent on the development and use of systems which help ensure safety and high-quality patient care. Information technology is used to facilitate timely, accurate, and secure patient information and reduce error. INNOVATION – The provision of clinical breakthroughs and technologies to patients, as well as developing new and innovative strategies to deliver quality patient care.