Wyckoff Heights Medical Center is committed to providing quality patient care in a safe environment. Patient safety is a key component of our clinical care delivery. Our focus on quality and patient safety is a high priority to ensure the care our patients receive is consistent with evidence-based best practices of care. The Centers for Medicare and Medicaid Services (CMS) and The Joint Commission set standards for patient care delivery that enable us to assess our performance in delivering quality care. The hospital participates in national initiatives led by both organizations to drive quality patient care and improve patient outcomes, endeavoring to provide such care with respect and kindness.  We closely monitor quality and safety data to identify opportunities to make changes that will:

• Improve patient outcomes
• Prevent patient falls
• Prevent infections and other complications
• Improve the patient’s hospital experience
• Comply with reporting of CMS and NYSDOH safety and quality measures

We utilize the National Patient Safety Goals which focus on problems in healthcare safety and how to solve them:

• Identify patients correctly
• Improve staff communication
• Use medicines safely
• Use alarms safely
• Prevent infection
• Identify patient safety risks
• Prevent mistakes in surgery

Ensuring a culture of safety is a primary concern so we research and adopt evidence-based best practices to reduce and prevent patient harm. Our hospital collects and report on key indicators of safety

Ask Questions About Your Care and Speak Up

We ask that you partner with us to improve the quality and safety of the care you receive by asking questions about your care. You must speak up to prevent errors in your care.

Nobody knows you better than yourself! Speak Up! Ask questions. Our doctors, nurses and staff are seeking your participation and your collaboration in the decisions regarding your care.

• Speak Up – Ask questions, voice your concerns, and address any issues relating to your care, your treatment and overall hospital services. It is your body, and you have a right to know.
• Pay Attention – Make sure you’re getting the right treatment and medicine.
• Educate Yourself – Learn about the medical tests ordered for you and request to discuss your treatment plan.
• Find an Advocate – Pick a trusted family member or friend to be your advocate or support person.

WHMC Website Links

Patient Advocate
Concerns About Your Care