Preparing for Hospitalization

Preparing for Hospitalization

Once you have discussed and scheduled your upcoming medical procedure with your doctor, you will probably still have questions about the actual hospitalization process. The following information, including WHMC’s Patient Guide, should help to answer those questions and make your stay at Wyckoff Heights Medical Center a better and more stress-free experience for you and your family.

Our Patient Experience Guide is a great source of information about Wyckoff Heights Medical Center departments and services that are available to our patients and visitors. Click the link below to access a digital version of this valuable resource.

Patient Experience Guide

Wyckoff Heights Medical Center’s Admissions Department provides registration for most hospital services including admissions, ancillary services, ambulatory surgery, and birth registration.

Each of our registration areas, including outpatient clinics and the Emergency Department, are responsible for driving healthcare. Our knowledgeable and courteous staff assists patients with the registration process to help ensure that their care can be the primary concern. The admissions and registration area’s objective is to offer excellent customer service to all patients to support a positive patient experience.

Arrival Time for Patient Access Process

Please arrive 30 minutes before the time of your service to complete the necessary paperwork. For already-scheduled services, please visit the Information Desk for directions to the location of service.

Patients should bring the following information when registering:

  • Insurance Card
  • Medicare/Medicaid Card
  • Government Issued Identification Card (e.g., driver's license or passport)
  • Name and Social Security Number of Insured
  • Physician Order for Diagnostic Services (Signed by physician with the medical reason for the diagnostic test)
  • Referral and Authorization Form (if applicable)

Financial Information and Assistance

If you do not have health insurance and worry that you may not be able to pay for your care, we may be able to help. Patient Financial Counselors will work with you on any payment issues and are available on-site or by phone to provide assistance. Please click here for more information.

Messages left will be responded to as promptly as possible. Someone will contact you within one working day.

If your concern needs immediate attention, ask any staff person to page a Patient Advocate for you.

During hours when there is no Patient Advocate on duty, ask to speak with a nursing supervisor.

Wyckoff Heights Medical Center
374 Stockholm Street
Brooklyn, NY 11237

7 AM – 11 PM seven days a week

To contact the Admissions Department, please call:

Bedside television and local telephone services are provided by Wyckoff Heights Medical Center free of charge.

All incoming telephone calls come through directly to your extension. Long distance calls can be made but must be charged to the patient's home telephone number, a telephone credit card, or placed collect.

Wyckoff Heights Medical Center is not responsible for money, jewelry, cell phones, or any other personal valuables of patients, or visitors, on WHMC facility premises, including patient rooms.

All patients making arrangements for a hospital stay are encouraged to leave all personal property at home or transfer the personal property to a family member. Safes are provided in most rooms allowing patients to secure their property, and where available should be used for all valuables, especially for cell phones.

Property may also be checked in with the Security Department, if necessary. To retrieve the checked property, presentation of your receipt is required at the Security Command Center in the main lobby, which is open 24 hours a day, seven (7) days a week.

Nutritionally balanced meals and snacks are provided with consideration of the patient’s dietary needs, and cultural and personal preferences. All meals are planned and prepared on the premises by a team of committed and trained staff members whose goal is to assure your satisfaction and optimum nutrition. As part of your medical care, your doctor may order restrictions on your meals as part of your individual treatment plan. Please let us know of any religious, cultural, or personal food preference upon admission. Kosher meals are available upon request.A specially trained group of dietitians will take care of your dietary needs during your stay. The dietitian assigned to your unit will be happy to speak with you about your dietary needs. If you have any special request, please contact your unit nurse who will request a nutritional consult on your behalf.

The department provides nutritional care to patients of all ages in both inpatient and ambulatory settings. Our services include nutritional screening, assessments, calorie counts, diet instruction, and counseling. Patients requiring parenteral nutrition are monitored by a multi-disciplinary Nutrition Support Team. The department provides nutritional services at the off-site ambulatory clinics as well as the Prenatal Comprehensive Assessment Program (PCAP).

For more information about our programs and services, please contact:
Jaclyn O'Connell
Patient Experience Manager

The hospital’s free Speakers Bureau provides registered dietitians to assist the community with speakers for programs requiring education on nutritional related topics.

For more information, please call:
Sharon Savary

For patients admitted to the hospital:
Mon-Fri, 7 AM-5 PM
Sat-Sun, 8 AM-4 PM

For ambulatory patients:
Mon-Fri, 8 AM-5 PM