Our Services
Patient Responsibilities
A patient has the responsibility to provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to the patient’s health. A patient has the responsibility to report unexpected changes in a condition to the responsible practitioner, for making it known whether a contemplated course of action and any subsequent expectation are clearly comprehended.
Compliance with Instructions
A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for the patient’s care. This may include following the instructions of nurse and allied health care personnel as they carry out the coordinated plan of care and implement
the responsible practitioner’s orders, and as they enforce the applicable medical center rules and regulations. The patient is responsible for keeping appointments and, when unable to do so for any reason, notifying the responsible practitioner or the medical center.
Refusal of Treatment
The patient is responsible for his/her actions if (s)he refuses treatment or does not follow the practitioner’s instructions.
Medical Center Charges
The patient is responsible for assuring that the financial obligations of his/her healthcare are fulfilled as promptly as possible.
Medical Center Rules and Regulations
The patient is responsible for following hospital rules and regulations affecting patient care and conduct.
Respect and Consideration
The patient is responsible for being considerate of the rights of other patients and medical center personnel and for assisting in the control of noise, smoking, and the number of visitors. The patient is responsible for being respectful of the property of other persons and of the medical center.
Smoking
Wyckoff Heights Medical Center is a smoke-free facility. Smoking is prohibited anywhere in the hospital by order of the New York City Fire Department, and local and state laws. For health and safety reasons, we require your compliance with this rule.
For your information: Smoking will trigger the smoke alarm system, setting off the hospital fire alarm system and a response from the New York City Fire Department.
Alcohol and Controlled Substances
The use of alcoholic beverages and/or other controlled substances is absolutely forbidden. This prohibition applies both to patients and visitors to the medical center.
Department Info
To speak with a Patient Advocate for additional information, please call: 718-963-7189
HOURS
Mon-Fri, 9 AM-5 PM